Shipping Info

Shippings are manufactured and sent from different locations worldwide (USA, Mexico, Europe, Japan amongst others). Depending on where you are, your orders are shipped from the facility that can do it most efficiently. You should receive your order within 5-15 business days depending on what state / country you reside in (USA, Europe, Japan). For the rest of the world usually within 10-20 business days. International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. Please, understand we can’t take responsability for customs fees. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at houstrike@gmail.com

Lost Order

Before getting in touch with us, please help us out by doing the following: check your shipping confirmation email for any mistakes in the delivery address + ask your local post office if they have your package + stop by your neighbors in case the courier left the package with them. If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at houstrike@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Return / Exchange / Refunds

Most of our products are printed on demand and made specifically after each order is placed. For this reason, we are unable to offer voluntary returns, exchanges or refunds for wrong size/style/color selection or buyer’s remorse, except where required by applicable law. For EU customers, the legal right of withdrawal applies unless a legal exception applies. Products made to the customer’s specifications or clearly personalised items may be excluded from the right of withdrawal. Refunds or replacements are only offered to customers that receive the wrong items or damaged/defective items. If any of these apply, please contact us at houstrike@gmail.com with your order number and photos of the wrong, damaged or defective items, and we’ll sort that out for you.

Please review your order carefully before you finish checkout to avoid any issues. Feel free to ask us any questions you may have before purchasing: houstrike@gmail.com

Disclaimer

The actual product may vary from the images shown on the website. The actual colors may be vary from those shown depending on the device you are using to view the product or the angle of the item is photographed. Specification provided for each product is based on the information provided to us by our suppliers and is to be used a general guide only. Houstrike does not accept any responsibility or liability for the accuracy of the information provided. Houstrike reserves the right to change prices of its products and modify or discontinue any product featured on its Website at any time without notice.

EU Right of Withdrawal / Cancellation

If you are a customer in the European Union, you may have the right to withdraw from your purchase within 14 days from the delivery of the last item in your order, unless a legal exception applies. You may also request a cancellation before your order has been shipped. To exercise your right of withdrawal or request a cancellation, please use the button below:

After submitting your request, you will receive a confirmation by email. We will review and process your request in accordance with your legal withdrawal rights.